PRACTICE CHARTER

Suggestions and Complaints

We always welcome suggestions and comments made by our patients in order to improve the service we offer. If you have a complaint, please speak or write to the practice manager who will investigate your complaint and provide a written explanation.

Zero Tolerance

The practice has a strict zero tolerance policy with regard to patients who are violent or abusive to any member of our staff. Such patients will be removed immediately from our list and reported to the PCT and Police.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Medical Records

In accordance with the Data Protection Act 1998 you are able to access your medical records. If you wish to see your records please make your request in writing to our practice manager.

Patient Participation Group

The practice runs a patient participation group who meet quarterly and assist the practice in developing services and providing information to all our patients. If you wish to be involved in the group or want to contact them to express your views, please leave a message via our practice manager.

Carers

We are aware of the needs of the carers. Please make an appointment to see a doctor for an assessment if you look after an ill, disabled or older person on an informal and voluntary basis.